After an arsonist torches her collie kennel, Susanna Kentwood's life begins to unravel. Longing to start over again in a new place, Susanna accepts an offer from a distant relative to watch over an old three-story country manor in Maple Creek, Michigan, known as Snowhedge until it sells. Once she moves in Susanna slowly becomes aware that something is wrong in the house. Her suspicions are confirmed when the parlor, unnaturally cold and empty, transforms itself into a room decorated for a Christmas celebration, complete with a ghostly spirit woman dressed in festive red. Snowhedge was the scene of a decades-old tragedy and its previous owner, Lila Rose, who may have committed suicide, left a record of her supernatural experiences within its walls. Susanna digs into the house's history to solve the mystery of Lila Rose unaware that her own past is about to catch up with her.